Comments on: Avoid UPrinting.com! http://www.danielkokin.com/2007/09/12/avoid-uprintingcom/ 500 words and half a picture Thu, 07 Aug 2008 20:27:17 +0000 http://wordpress.org/?v=2.2.1 By: nemetzca http://www.danielkokin.com/2007/09/12/avoid-uprintingcom/#comment-85 nemetzca Thu, 31 Jul 2008 22:25:37 +0000 http://www.danielkokin.com/2007/09/12/avoid-uprintingcom/#comment-85 "Uprinting has the worst customer service of any online vendor I have ever used. They completely messed up my order and then when I both used their live chat service and called them to send me the correct order, they did not believe my complaint. They made me take pictures of the order with a tape measure to prove they got the order wrong. They said that even if my pictures proved I was right, they would still have to "investigate" to determine "who's end" screwed up the order. As if I could have taken an inch off the picture myself. I still have not heard back from them and so have resorted to writing online reviews to warn future customers." “Uprinting has the worst customer service of any online vendor I have ever used. They completely messed up my order and then when I both used their live chat service and called them to send me the correct order, they did not believe my complaint. They made me take pictures of the order with a tape measure to prove they got the order wrong. They said that even if my pictures proved I was right, they would still have to “investigate” to determine “who’s end” screwed up the order. As if I could have taken an inch off the picture myself. I still have not heard back from them and so have resorted to writing online reviews to warn future customers.”

]]> By: no2uprinting http://www.danielkokin.com/2007/09/12/avoid-uprintingcom/#comment-36 no2uprinting Tue, 15 Jan 2008 00:26:06 +0000 http://www.danielkokin.com/2007/09/12/avoid-uprintingcom/#comment-36 AGREED!! I am literally copying this from the customer above... "Need to print anything? Well, I highly recommend you avoid UPrinting.com." "They suck." "At some point you expect these companies to do at least the very minimum to promote customer loyalty. UPrinting.com’s policy must state: keep the customer’s money, no matter much we fuck up." Well, fuck them!" I couldn't have stated more clearer. If I am literally copying and pasting another customer's comments, that are expressing my sentiments exactly (i would have left out the profanity (lol)), then apparently this is uprinting's way of doing business.... I'm not getting screwed on the front end.. they decided to screw me on the backend! REMEMBER TELL A FRIEND! AVOID UPRINTING.COM... HIGHLY RECOMMENDED! AGREED!! I am literally copying this from the customer above…

“Need to print anything? Well, I highly recommend you avoid UPrinting.com.”

“They suck.”

“At some point you expect these companies to do at least the very minimum to promote customer loyalty. UPrinting.com’s policy must state: keep the customer’s money, no matter much we fuck up.” Well, fuck them!”

I couldn’t have stated more clearer. If I am literally copying and pasting another customer’s comments, that are expressing my sentiments exactly (i would have left out the profanity (lol)), then apparently this is uprinting’s way of doing business….

I’m not getting screwed on the front end.. they decided to screw me on the backend!

REMEMBER TELL A FRIEND! AVOID UPRINTING.COM… HIGHLY RECOMMENDED!

]]> By: sarabia http://www.danielkokin.com/2007/09/12/avoid-uprintingcom/#comment-27 sarabia Sun, 14 Oct 2007 23:52:22 +0000 http://www.danielkokin.com/2007/09/12/avoid-uprintingcom/#comment-27 Hi Daniel, My name is David I work for U-Printing. I happened to stumble upon your Blog while browsing the web this weekend. I'm sorry to hear you had a bad experience with our company. I work in the marketing department, where I handle usability of our web site and online ordering process, pretty much making everything easy to use, all of which ultimately boils down to customer experience. We rarely get complaints so this is a key opportunity for me to identify some of our shortfalls. Could you let me know exactly what happened? I know this occurred over a month ago and noticed you were refunded the full amount of your unprinted job, but I’m still interested to know where we can improve. This will help us prevent such incidents from re-occurring with any of our customers. For future reference, I would strongly recommend our Project Review service. This lets you upload your design files to our pre-press department and they send you a press-ready proof (with color bars, crop marks, bleed warnings… the whole nine yards). There's no upfront payment and we provide the service to prevent potential print errors. Again, I’m sorry to hear you had a bad experience. I look forward to hearing from you and appreciate your anticipated feedback. Thank you and enjoy the rest of your weekend! Best Regards, David Hi Daniel,

My name is David I work for U-Printing. I happened to stumble upon your Blog while browsing the web this weekend. I’m sorry to hear you had a bad experience with our company. I work in the marketing department, where I handle usability of our web site and online ordering process, pretty much making everything easy to use, all of which ultimately boils down to customer experience.

We rarely get complaints so this is a key opportunity for me to identify some of our shortfalls. Could you let me know exactly what happened?

I know this occurred over a month ago and noticed you were refunded the full amount of your unprinted job, but I’m still interested to know where we can improve. This will help us prevent such incidents from re-occurring with any of our customers.

For future reference, I would strongly recommend our Project Review service. This lets you upload your design files to our pre-press department and they send you a press-ready proof (with color bars, crop marks, bleed warnings… the whole nine yards). There’s no upfront payment and we provide the service to prevent potential print errors.

Again, I’m sorry to hear you had a bad experience. I look forward to hearing from you and appreciate your anticipated feedback. Thank you and enjoy the rest of your weekend!

Best Regards,

David

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