Need to print anything? Well, I highly recommend you avoid UPrinting.com.
They suck.
After screwing up every step of the order process, I asked them to just cancel my order. They didn’t (they hadn’t even printed half of my order when I canceled). At some point you expect these companies to do at least the very minimum to promote customer loyalty. UPrinting.com’s policy must state: keep the customer’s money, no matter much we fuck up." Well, fuck them!
UPDATE: I finally received my order. Half of the stickers are crooked. Awesome.
Hi Daniel,
My name is David I work for U-Printing. I happened to stumble upon your Blog while browsing the web this weekend. I’m sorry to hear you had a bad experience with our company. I work in the marketing department, where I handle usability of our web site and online ordering process, pretty much making everything easy to use, all of which ultimately boils down to customer experience.
We rarely get complaints so this is a key opportunity for me to identify some of our shortfalls. Could you let me know exactly what happened?
I know this occurred over a month ago and noticed you were refunded the full amount of your unprinted job, but I’m still interested to know where we can improve. This will help us prevent such incidents from re-occurring with any of our customers.
For future reference, I would strongly recommend our Project Review service. This lets you upload your design files to our pre-press department and they send you a press-ready proof (with color bars, crop marks, bleed warnings… the whole nine yards). There’s no upfront payment and we provide the service to prevent potential print errors.
Again, I’m sorry to hear you had a bad experience. I look forward to hearing from you and appreciate your anticipated feedback. Thank you and enjoy the rest of your weekend!
Best Regards,
David
AGREED!! I am literally copying this from the customer above…
“Need to print anything? Well, I highly recommend you avoid UPrinting.com.”
“They suck.”
“At some point you expect these companies to do at least the very minimum to promote customer loyalty. UPrinting.com’s policy must state: keep the customer’s money, no matter much we fuck up.” Well, fuck them!”
I couldn’t have stated more clearer. If I am literally copying and pasting another customer’s comments, that are expressing my sentiments exactly (i would have left out the profanity (lol)), then apparently this is uprinting’s way of doing business….
I’m not getting screwed on the front end.. they decided to screw me on the backend!
REMEMBER TELL A FRIEND! AVOID UPRINTING.COM… HIGHLY RECOMMENDED!
“Uprinting has the worst customer service of any online vendor I have ever used. They completely messed up my order and then when I both used their live chat service and called them to send me the correct order, they did not believe my complaint. They made me take pictures of the order with a tape measure to prove they got the order wrong. They said that even if my pictures proved I was right, they would still have to “investigate” to determine “who’s end” screwed up the order. As if I could have taken an inch off the picture myself. I still have not heard back from them and so have resorted to writing online reviews to warn future customers.”
They do suck.
I purchased 500 business cards. The job states Back of card - BLACK I get 500 cards that are white on the back. They refuse to print new cards because I didn’t provide a black file for the back of the card! What??? That’s like ordering a black car and receiving a white one and the dealer saying “Welp! You didn’t provide the paint!” That’s why I selected on the JOB “Black Back”! It’s not like I typed it… It was a selectable choice on their website!
Poor customer service. The funny thing is is that I’m a designer… a successful one at that! And, to be told that by a printer is offensive!
This PROFESSIONAL says “AVOID UPRINTING”!
Hey Dusty,
Sorry to hear about your experience. I’d like to respond to your comment for future reference in any printing you do as a designer. Full Color Front / Black Back, otherwise known as 4/1, is an industry standard term for a prints that will be run with 4 inks (CMYK) on front, and 1 ink (black) on back. Offset printing is based on color seperation, meaning that your graphics will be broken down into Cyan, Magenta, Yellow and Black. These seperations are then used to create film “plates”, which are set on the press and indicate how much of each color will be applied on a blank sheet of paper. This four color process printing results in very high quality prints at an affordable cost when run in volume. That same process is used in most everyday catalogs and direct mail pieces, business cards and so forth.
When you’re printing 4/1, this means you we use 4 plates on the front, and only 1 for the back. However, the same principle applies. The film plate is created using the graphics on your files. So, if a file is empty in the back, the film will interpret it as a blank area. To achieve a full black coverage, you do have to have a full black area in your files.
That being said, the black car analogy is a bit misguided, but understandable. We do have a policy of full refunds for misprints and mistakes in our part. In the future, I would strongly recommend (as I did on my first response) that you use our free file review service. This way you will see an electronic proof file with the exact graphics that will be sent to the press.
Again I do apologize for your bad experience and I hope you can consider us in the future. We are very active with the design community and have strong relationships with designers. Coming from a design background ourselves, we’ve built our company with a focus on very personal customer service, high quality and low cost. Additionally, we offer trade discounts to designers who resell to their clients.
If you’d like, I would be more than glad to print your 500 business cards (with your new files) and ship them to you for free. I simply want you to experience the service that thousands of client’s enjoy with us. Feel free to email me at david [at] uprinting.com or call me at 888-888-4211. I’ll personally take care of you.